The PC Support Source

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The PC Support Source

675 Cedarwood Ct.
Wheeling, IL
Phone: (847) 259-0410
email: info@pcsupportsource.com

Having a Problem With Your PC?

* Is your computer, hard drive, CD-ROM, monitor, or other device running slow, making noise, or not booting or starting up at all?

* Does your PC experience errors, beeps, blue screens, crashing or or other failure?

* Do you have internet, e-mail, installation, printing or other failures?

Why Is it so Difficult to Fix?

Even the most basic PCs are complex devices that by their nature require highly technical people to diagnose and fix problems. Then, additional variables arise with the presence of:

* Upgrades, third party hardware, and added software issues.
* Complex, interrelated problems, especially with viruses and spyware.
* Intermittent or unpredictable errors or failure.
* Finally: there is no such thing as a "Standard PC"; constant changes in technology, mfg, add-ons, software, etc. make each PC basically unique in in of itself.

Why Can't I Get Straight Answers?

According to surveys, half of all computer problems are misdiagnosed, taking an average of five days to resolve. Have you encountered:

* Technicians that don't listen, or jump to conclusions?
* Blame something or someone else and tell you to call them instead?
* Follow a script that still doesn't fix the problem, and then offer unrealistic solutions (buy a new PC, re-format,, reload Windows, etc.)?
* Can't communicate adequately (especially overseas help)?
* Tell you to try this, and try that, without any real answers?
* Pronounce it fixed when it's obviously not?
* Won't honor their warranties?

What's the Solution?

Experience. There is no substitution or quick fix. With over 20 years in the PC industry, we can have developed the methods, resources and instincts, to fix it right the first time. And we do it for the same rates our competitors with a fraction of our experience charge. See our Tech Quality guide for experience levels in the industry and where we fit in.

Our Offerings

* On Site Same or next day service, including all Chicago and suburban areas.
* Sales and service of all products, parts, upgrades, including third party, OEM and Mfg. solutions from one source. At your request, we can often replace expensive MFG repair parts, with the same parts from open sources, saving you money.
* All PC hardware and software - including diagnostics, configuration, troubleshooting, and repair of all major brands, white box, and custom PC and their components.
* Correct diagnosis of hardware vs. software problems.
* Windows operating systems troubleshooting, configuration, repair, re-loading. Correct diagnostic analysis and real-world assessment on when to fix and when to start over. Service pack and upgrade recovery and fix.
* Network diagnostics - troubleshooting throughput and access issues due to bad hardware (router, NIC, etc.) and/or software configuration of corruption.
* Advanced software and database troubleshooting, analysis and repair. We have the expertise and understanding to fix deep problems most techs don't even dream of trying.
* Mfg. warranty and non-warranty repairs, including working as your advocate in resolving manufacturer warranty issues.
* 30 Day warranty on all service work, and manufacturer warranty on all replacement parts (often much longer than original equipment).
* On-demand, emergency on-site or Internet backup. and back-up programs. This can assure you won't lose important data if a system is likely to fail near term.
* Preventative maintenance program (for details, click here)
* See our Support List section for more details.

Call (847) 259-0410 for an estimate.

(the first 10 minutes always free)

Copyright © 2005 The PC Support Source, Inc. All rights reserved.